Ready-to-wear pieces
We want you to love your Amannaé piece. If it isn’t right, you can return it within 14 days of delivery for a refund or an exchange. Pieces must be unworn, unwashed and unaltered, free of fragrance, makeup or marks, with the Amannaé tag attached. Abaya sets must be returned complete, with the matching hijab.
To start a return, message us on WhatsApp at +1 (647) 819-1839 or email info@amannae.com with your order number. Return shipping is paid by the customer, and we recommend a tracked service. Refunds go to the original payment method within 7 business days of us receiving the piece. Original shipping costs, customs duties and taxes are non-refundable.
Final sale
Made-to-order and custom pieces, items bought on sale or from Clearance, and gift cards are final sale and can’t be returned or exchanged.
Made-to-order and custom pieces
These are made just for you. We ask for a deposit to begin, with the balance due before your piece ships. Pricing depends on the design, size and fabric, and we’ll confirm it with you on WhatsApp before we start. Once work on your piece has begun, the deposit is non-refundable.
Damaged or faulty items
In the rare event that an item arrives damaged or with a defect, contact us within 7 days of delivery with clear photos and your order number. We’ll arrange a replacement, repair or refund.